Questions, corrections and feedback
Help keep withdrawal information accurate
Contact the Withdrawals team about a South African directory listing, missing provider details or an issue with the site. We can help with directory information, but not individual accounts or financial decisions.
What to send
Tell us what needs attention
Use the contact form to ask a question about the Withdrawals directory, report an outdated listing or suggest a provider we should consider adding. Include the provider’s name, the relevant page link and a brief description of what needs checking. If you represent a provider, share your role and a public source we can use to verify the information.
We review submissions to improve the accuracy and usefulness of withdrawal information for people in South Africa. We may need to verify details before updating a listing and cannot guarantee that every suggested provider will be added. Please do not send passwords, account numbers, ID numbers or other sensitive personal information; we cannot access accounts, process withdrawals or advise on your individual financial situation.
What the directory team can—and cannot—help with
- Correcting inaccurate provider names
- Updating broken directory links
- Flagging outdated withdrawal information
- Identifying missing provider contact details
- Suggesting a provider for review
- Reporting pages that are hard to use
- Include the affected listing URL
- Describe the specific detail in question
- Share a public source for verification
- Identify the provider you represent, if applicable
- Explain what you expected to find
- Leave out sensitive personal details
- Advice on whether to make a withdrawal
- Recommendations for your personal finances
- Access to a provider account
- Updates on a pending withdrawal request
- Help with passwords or identity checks
- Decisions or complaints for a provider to resolve
Help Us Review Your Message
Step 1
Choose a Topic
Tell us whether you’re reporting a listing error, submitting a South African provider, asking about directory information, or sharing feedback.
Step 2
Include the Details
Share the provider name, listing URL, relevant location, and the specific information you want us to check. Include a public source if you have one.
Step 3
Leave a Reply Address
Provide your email address and any context needed to understand your request. Please don’t send passwords, account numbers, or other sensitive details.
Questions About Contacting Withdrawals
Here’s what we can review, how to send useful details, and when you can expect a reply.
How do I request a correction to a listing?
Send the listing URL, the information that appears incorrect, and a reliable public source for the updated details. We’ll review the request before making changes.
Can I submit a provider for inclusion?
Yes. Share the provider’s name, website, South African service area, and publicly available details about its withdrawal services. Submissions are reviewed and aren’t guaranteed a listing.
When should I expect a response?
We aim to reply to directory inquiries within five business days. Requests that need additional verification may take longer, and we may follow up for more information.
Can you help with a withdrawal or account problem?
No. Withdrawals is a directory, not a provider or financial support service. For transactions, account access, or urgent issues, contact the relevant provider directly.
Phone
For directory questions, corrections, provider submissions, or feedback, email the Withdrawals team using the link below.
Address
Please allow up to five business days for a reply. We may request more details to verify a listing; for account or transaction support, contact the provider directly.
Help Keep Withdrawal Listings Accurate
Have a question, correction, provider update, or feedback? Send the Withdrawals team a clear message with the relevant listing details so we can review it. We can help with directory information, but we cannot process withdrawals or resolve account issues.